Welcome to Heaven Sent Honey. By visiting our website, purchasing our honey products, or using our services, you agree to the following Terms of Service, Shipping Policy, and Returns & Refunds Policy. Please read these terms carefully before placing an order.
Heaven Sent Honey offers pure honey, natural honey products, handmade honey items, honey gifts, honey soap, beeswax products, and other artisan goods inspired by the hive. We are committed to providing quality products, clear order information, and helpful customer service.
This website is operated by Heaven Sent Honey. Throughout the site, the terms “we,” “us,” and “our” refer to Heaven Sent Honey. By accessing this website or purchasing from us, you agree to be bound by these terms.
If you do not agree to these terms, please do not use our website or purchase our products.
Heaven Sent Honey sells honey from the hive, small-batch honey products, handmade honey products, and related goods. We do our best to display product descriptions, images, pricing, and availability as accurately as possible.
Because some products may be natural, seasonal, handmade, or produced in small batches, product appearance, color, texture, packaging, and availability may vary slightly. These natural differences are part of what makes local honey and artisan honey products unique.
We reserve the right to update, change, or discontinue any product at any time without notice.
By placing an order, you agree that all information you provide is accurate, complete, and current. This includes your name, email address, billing information, shipping address, and any other details needed to complete your order.
Payment must be completed at the time of purchase. Orders may not be processed or shipped until payment has been successfully received.
We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to, product availability, suspected fraud, incorrect pricing, inaccurate product information, or payment processing issues.
All prices are listed in U.S. dollars unless otherwise stated. Prices are subject to change without notice.
We make reasonable efforts to keep product availability accurate, but we cannot guarantee that all products listed on the website will be available at the time an order is placed.
If an item becomes unavailable after purchase, we may contact you to offer a replacement, refund, store credit, or another appropriate solution.
We ship orders to the address provided at checkout. Please make sure your shipping information is accurate before submitting your order.
Orders are typically processed within 2–5 business days, excluding weekends and holidays. Processing times may vary during busy seasons, holidays, weather delays, or periods of high order volume.
Shipping costs, delivery options, and estimated delivery times will be shown at checkout when available.
Once an order has been shipped, delivery times are controlled by the shipping carrier. Heaven Sent Honey is not responsible for delays caused by the carrier, weather, incorrect addresses, or circumstances outside of our control.
Customers are responsible for providing a correct and complete shipping address.
If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.
We are not responsible for packages delivered to an incorrect address provided by the customer.
Please inspect your order when it arrives. If your order arrives damaged, missing items, or incorrect, please contact us within 7 days of delivery.
Please include your name, order number, a description of the issue, and photos of any damaged product or packaging when possible.
We will review the issue and may offer a replacement, refund, store credit, or another appropriate solution at our discretion.
Because our products may include food, consumable goods, handmade items, honey soap, beeswax products, and personal-use products, we generally do not accept returns once an order has been shipped or delivered.
Refunds or replacements may be considered for damaged, defective, missing, or incorrect items. To request help with an order issue, please contact us within 7 days of receiving your order.
Approved refunds will be issued to the original payment method when possible. Please allow time for your bank or payment provider to process the refund.
Shipping charges may be non-refundable unless the issue was caused by an error on our part.
Order cancellation requests must be made as soon as possible after placing the order.
We cannot guarantee that an order can be canceled once it has begun processing or has already shipped.
Customers are responsible for reviewing product descriptions, ingredients, and warnings before purchasing or using any product.
If you have allergies, dietary restrictions, sensitivities, or medical concerns, please use caution and consult a qualified professional before using or consuming our products.
Heaven Sent Honey is not responsible for allergic reactions, misuse of products, or failure to review product information before purchase.
All text, images, logos, product descriptions, graphics, and other content on this website are owned by or licensed to Heaven Sent Honey unless otherwise stated.
You may not copy, reproduce, distribute, or use our website content without written permission.
You agree not to use our website for unlawful, harmful, fraudulent, abusive, or disruptive purposes. You also agree not to interfere with the security, functionality, or operation of the website.
Heaven Sent Honey is not liable for any indirect, incidental, special, or consequential damages related to your use of our website, products, or services.
Our liability, if any, shall be limited to the amount paid for the product or order giving rise to the claim.
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
The Privacy Policy should remain as its own separate page on the website.
We may update these Terms of Service, Shipping Policy, and Returns & Refunds Policy from time to time.
Any updates will be posted on this page with a revised effective date. Your continued use of the website after changes are posted means you accept the updated terms.
If you have questions about these terms, shipping, returns, refunds, or an order issue, please contact us through the contact information provided on our website.
Heaven Sent Honey
514 Sheridan Rd, Noblesville, IN
317.809.3058
honeyhivetohome@gmail.com
